Search Engine Optimization for Small Business Is a Necessity, Not a Luxury

Search marketing and search engine optimization for small business may sound like another fancy-pants way of fleecing you of scarce marketing dollars, especially if your small business is encountering tight budgets and increased competition in this harsh economic climate. In fact, we at Get Page One are 100% certain that some of the “search engine optimization for small business” pitches you see are 100% scams.

However, we also believe that quality search engine optimization (SEO) can make a huge difference to medium-sized and small businesses with customers who use the internet to find products and services. I.e., nearly everybody.

And the co-founder of our humble SEO company, Brian Rutledge, will be talking about search engine optimization for small business at the SEM for SMB conference in Austin, TX. More on that later!

What Search Engine Optimization for Small Business Can Do

We run into a lot of medium-sized and small business owners who don’t see the need for search engine optimization. “We don’t sell anything on the web,” they say. “We don’t get business from our website.” “We don’t sell technology.” “Our customers don’t use the web much.” “Our customers know how to find us.” “Our web designer is already doing SEO.” “We saw an ad for guaranteed search engine optimization that costs $50 a month.” “We don’t have a website.” And of course, our favorite: “We don’t have the budget.”

This blog isn’t a sales blog. I’m not writing this to sell you our services; I blog to share SEO knowledge and to chat about funny things in this digital life of ours. But still, I feel I have to address all of these common excuses. My disclaimer: it’s okay if you don’t choose us for your small business’ search engine optimization provider. We’re cool with that. But we like people to understand what search engine optimization is all about. We’re little internet marketing evangelists. The more people understand SEO, the easier our job becomes.

“We don’t sell anything on the web.”

The majority of our clients don’t sell anything on their websites. But they do sell products or services. And people find products and services on the web.

“We don’t get business from our website. Our customers know how to find us.”

This is a popular one. Some businesses do build a website solely as a service to their existing customers, like a digital sign that points people to an address or phone number. Of course, this begs the question: Do you want business from your website? Can your website do more than just shunt people to a phone number? Do you know how many customers are currently visiting your website or how many are non-repeat visitors? (Yes, this information is easy to see and free to track.) Are your competitors getting business from their websites? Do you want more business?

Some small businesses actually don’t want more business. My mechanic routinely turns people away. He’s happy with his current volume of customers. Good for him. If he came to us looking for search engine optimization for small business, we’d tell him we couldn’t help him.

“We don’t sell technology.”

Do you sell a product or service that people don’t search for on the web? Are you sure?

There are still some things that people don’t shop for on the web. People usually don’t look for a grocery store or a gas station on the web. They assign more value to proximity, and aren’t concerned about differentiators.

Not that search engine optimization for small business can’t help such entities. Gas stations and grocery stores usually belong to chains that have elaborate websites with a variety of customer loyalty and marketing projects going at all times. If they don’t, they might benefit from a strong web presence that emphasizes what separates them from the big boys. And that web presence probably needs search engine optimization for small business.

“Our customers don’t use the web much.”

Usually this comes from small businesses whose customers aren’t young or well-heeled. Do you know what the web usage statistics are for the elderly and the less affluent? Do you really know your demographics? Do you know the web traffic statistics for your website? Do you want more affluent customers in the 18-45 demographic?

“Our web designer is already doing SEO.”

We love in-house web designers. Many of them are experts at what they do, and partner with us smoothly in the implementation of good search engine optimization for small business.

But keep in mind that your web designer probably already has a full plate keeping the site running and up to date. She probably does some graphic design and IT work for you, too, right? (You know she does.) And with all these different priorities, do you think search engine optimization for small business is at the top of her daily to-do list?

And if your web designer happens to be untrained in search engine optimization, do you think she’ll say, “Hey, boss, I’m not sure what kind of file hierarchy to use for SEO” or spend hours restructuring the current site for better searchability? Would she seek out additional training when you’re already running her ragged? Probably not.

Good SEO needs constant maintenance and refinement, especially since it requires dogged, meticulous reverse-engineering to figure out the best techniques. You see, the search engines don’t tell us what search engine optimization processes work the best. We have to figure it out ourselves through grueling trial and error. But with experience and determination, it’s possible. To us, search engine optimization for small business isn’t a hobby; it’s a calling.

“We don’t have a website.”

Do you want a website? Do your customers ask about your website? Do your competitors have websites?

At Get Page One, we’ve developed a high-powered content management system (CMS) with our own SEO and useability enhancements. Because we’ve already built the software system, we can perform strategic website development at a fraction of the cost of boutique web design firms. For our bigger clients, we sometimes build their entire website at no cost because it makes it easier for us to do our job of search engine optimization.

“We don’t have the budget.”

People think SEO is expensive because it’s new and has its own weird acronym. Not true.

We’re pretty proud of the value proposition we offer to search engine optimization for small business clients. Simply put, we’re not high-priced consultants, and our SEO work can pay for itself in new business several times over.

In fact, we proposed to one client that we’d give them free SEO services in exchange for a percentage of the new profits they were getting from their increased web traffic. They turned us down politely. They knew they were earning too much from the new business we were bringing in.

“We saw an ad for guaranteed search engine optimization that costs $50 a month.”

This one makes us grieve. SEO scams like this give all a bad name to all search engine optimization for small business. They prey on people who don’t fully understand what good SEO involves. At best, they’ll take your money doing superficial things that don’t actually affect your search engine ranking. At worst, they’ll sell you unnecessary services and pull dirty tricks that will get your website banned from Google, Yahoo and MSN.

SEM for SMB Conference! Get Page One Co-Founder to Speak on Search Engine Optimization for Small Business

Our co-founder, Brian Rutledge, a leader in the use of search-engine-approved “white hat” SEO techniques, will be speaking at the SEM for SMB conference, July 16-17, 2008, which was organized specifically to help guide small business owners through the confusing maze of SEO, SEM, and PPC. It’ll take place at the downtown Austin Hilton.

“Search engine marketing for small businesses” is more than just a buzzphrase,” Brian says. “If your small business has a website, then you should be aware of SEO basics. If you are willing to learn some fundamentals of search marketing, the entry costs are very low in comparison with the potential gains. In today’s competitive markets, if you’re not doing SEO, you’re losing money.” Rutledge will also address some of the shady SEO practices that small businesses need to watch out for.

So if you’ll be in Austin this summer, check out this presentation on search engine optimization for small business. It should be a great networking event and Brian’s a lively and informative speaker.

Who’s Got the Title of “Most Digital”?

The most digital city in the country has been identified by thinktank Scarborough Research. Using a survey, the company picked out eighteen purchasing behaviors and traits that they isolated as indicative of “early adopters” and “techy.” Then it tracked those behaviors to different metro areas to determine the country’s most digital city.

“Most Digital City” Methodology

The behaviors and traits they selected were related to three digital domains:

• geeky toys owned by the subjects, like DVRs, Garmin GPS units and VoIP digital devices,
• uses of the internet, such as blogging, web searching and online banking,
• and style of cellphone usage, like messaging, websurfing and downloading.

Unsurprisingly, two of the top four “most digital cities” were found to be in California. Also in the top four were cities in Nevada and Texas. Got any guesses yet at the most digital city nearest you?

If you guessed San Francisco or San Jose, like we did, well, no digital brownie points for you. Neither of these tech powerhouses showed up anywhere in Scarborough’s results. Either Scarborough’s “most digital cities” data is flawed, or perhaps Northern Californians are thriftier than we thought.

Most Digital Cities

So, without further ado, the runner-up most digital cities (according to the study) are Las Vegas, Sacramento, San Diego.

At the top of the Most Digital City heap is our own Austin, Texas. The study says the concentration of digital-savvy consumers in Austin is at a lofty 12%. Washington, D.C., New York City and Los Angeles get digital honorable mentions, presumably delivered virtually via avatar in Second Life.

Most Digital Means Most Credit Card Debt?

The study also found an association between the “most digital city” behaviors and extravagant consumption. Apparently, 54% of the “most digital” consumers spent over $500 in online shopping in the past year, and each is 56% more likely to own or lease a luxury car and 49% more likely to own a second home. Austin residents can pull this off a little easier than San Diegans, so we can sorta see the connection.

If you’re a resident of the Most Digital City in America, like we are, we hope you’re watching your account balances. All that digital tomfoolery can burn a hole in your finances pretty swiftly.

Changing Identity in Adobe Acrobat Professional Isn’t Impossible!

Adobe Acrobat Professional is one of the important SEO tools we use in the office, but it can be frustrating as hell. I ran into one particular bugaboo today when preparing a web page review for a client.

The problem? You can’t change your identity in Acrobat Professional, so all of your comments appear under your Windows login name instead of a name that’s appropriate for your document. You can see at this Adobe Acrobat Professional forum that this problem has stumped the pros.

So if you whimsically login as “huggybear” on your computer, every comment you create in Adobe Acrobat Professional is going to show up as huggybear. Not so hot when you’re trying to impress those humorless clients from Chicago.

It’s Not Your Acrobat Identity - It’s Your Author Name

SEO wunderkind Brian heard about my problem and assured me it could be fixed. “Sure,” I told him. “I’m uninstalling Adobe Acrobat Professional right now, and I’m going to change my Windows login name before I reinstall it.”

So I went off and did my Adobe Acrobat Professional install/reinstall mambo. No joy. Apparently Acrobat was emotionally attached to my original Windows login name (no, it’s not huggybear), and it wasn’t letting go.

Since I work at a search engine marketing company, I resorted to “the Google” and turned up the aforementioned Adobe Acrobat forum, replete with frustrated Acrobat users. No joy.

How to Change the Name on Your Adobe Acrobat Professional Comments

So finally I had Brian come over to my workstation and whack on Adobe Acrobat for awhile. It was a pain to figure out which prefs needed to be edited but it is doable.

First, go to Edit > Preferences > Commenting and uncheck “Always use Log-in Name for Author name.” This means that Adobe Acrobat’s no longer going to use that original huggybear identity name anymore.

Great. Now where the heck is the Author name changed? Well, of course, Adobe managed to hide this deep in the bowels of Acrobat Professional.

First, create a new comment. Right-click on it to bring up the Sticky Note Properties and click on the General tab. There! The author name!

And yet we’re still not done. Before you close the dialog box, you MUST hit the “Make Properties Default” checkbox at the bottom. That will apply the Author Name to all of your Adobe Acrobat Professional comments, rather than just this single instance. Nice UI design, Adobe.

So there you go, people. You can’t change your identity in Adobe Acrobat Professional — but you can change the name that appears on all of your Acrobat Professional comments. Thanks, Brian!

When you blog about something for SEO purposes, link to it immediately, with relevant text, from social media websites that do not utilize nofollow links.

Don’t wait for someone else to do it. First indexed by Google is often first ON Google

Well, crud. Digg is down as well. Now what the heck am I going to do today? Better yet, what are YOU going to do today?

Twitter is Down. I’m getting a 500 internal server on Twitter, and my twitter finger is starting to twitch. I’m not really sure what to do now … just sort of sitting here staring at the screen … Do I call the police? The National Guard? Barack Obama?

Twitter Having a Ruby on Rails Scalability Problem?

Theories abound around here of why Twitter is down, though the prevailing one is that it’s Ruby, and that from our Ruby on Rails programmer. There is an inherent Ruby on Rails scalability problem, and it’s causing me, and millions more jittery twitters some unease.

“Twitter is Down” Timekiller

Ok, since Twitter is down, and you might have some time to kill, why not comment here on one of these questions:

1. Why is Twitter down?
2. What do you do when you can’t Tweet?
3. What horrible worldwide implications will the Twitter outage have?
4. What will we do if Twitter never comes back up?

… what’s that? Twitter’s back up now? um … ok, gotta’ go now, you can catch me on my Twitter about SEO, but you feel free to hang around here and answer the poll

Austin Advertising Agency GSD&M “won” the renewal of the Air Force advertising contract. The agency was chosen over Chicago ad agency DraftFCB for a ten year, $372 million dollar contract.

I say won in quotes because the contract is actually $12.8 million per year less than the previous contract. To be fair though, $37 million a year is nothing to sneeze at. I buy lotto tickets anytime it goes over $20M!

Since others seem to be harping on all the contracts the Austin agency has lost recently (The Statesman, Austin Biz Journal and mediabistro have all piled on), I think to be fair I would point out that the agency has also recently landed some pretty decent work.

New Clients for the Austin Agency

Two new clients include World Market (ack! the url’s, make them stop!) and John Deere (If you call me, we could fix these URLs for like, 100 bucks;). The Austin Business Journal also points out the agency is bidding on several other accounts, including LL Bean. That’s good news for Austin advertising folk, many who have been laid off because of the lost accounts.

I think with each of these clients the opportunity is there, just waiting to be realized. I know from 3 seconds looking at LL Bean (those url’s are gonna’ give me nightmares for a week) that absolutely nothing could hurt their SERPs. I’m pretty sure my yellow lab could create a more search engine friendly architecture.

Let’s hope the agency uses these new and renewed accounts as an opportunity to stretch into less traditional areas such as search engine optimization and social media marketing (no, not some avatar thing) but a true grass roots social media campaign.

We think it’s possible to be cool and have a positive ROI!

Yahoo Voice Search for Mobile: oneSearch

Watch out Google mobile, Yahoo is gunning for the mobile search space with it’s second release of Yahoo voice search for mobile, dubbed “oneSearch“, and bloggers are all a-twitter, so to speak. The idea of voice search for mobile is definitely a good one. All mobile devices are hard to type on (yes, I know yours isn’t, whatever and voice recognition technology could eliminate the need, or at least diminish the need, to type on Lilliputian keyboards.

Yahoo oneSearch for Mobile Powered by vlingo Voice Recognition

Like any good internet company, Yahoo didn’t develop the voice search technology, they’re just “renting” it from vlingo. vlingo specializes in voice recognition for mobile phones. From the vlingo about us, “With vlingo access to your mobile internet applications is no longer held hostage by twelve tiny keys.” That sounds pretty cool, though my BlackBerry Curve has WAY more than twelve keys.

Yahoo Voice Search for BlackBerry

Yahoo voice search for mobile is really now just Yahoo voice search for BlackBerry. It’s avaliable for download directly to your BlackBerry from m.yahoo.com/voice. It took me three trys with timeouts, then a long, slow wait while the download bar crept s l o w l y across my screen. Then the download failed and I had to start over. Hopefully you’ll have better luck.

Voice Search on My BlackBerry: First Impression

Well, as I just mentioned, installation left a bit of a bad taste in my mouth. Especially since I’ve downloaded every Google mobile application for the BlackBerry and never had a single problem.

Ok…gotta’ be honest here. I’m still trying to download Yahoo oneSearch. BBIAB.

Back 10 minutes later. Whew. Once it downloaded, installation was seamless, and I found the Yahoo oneSearch program icon in my applications folder just where it belongs. A click launched the program and we’re off.

Performing a Voice Search on My BlackBerry

Actually performing a Yahoo voice search is really easy. You simply hold down the “green phone” button, the same button you’d use to dial, and say your search term. Be sure not to let up the button until you’re through saying the search term. It takes longer to process the voice search than I would think…not to perform the search, just to figure out what you’re saying. It did a decent job of deciphering what I said when I searched for yellow lab, but it just couldn’t figure out search engine optimization, Austin, TX. It kept putting in Boston instead of Austin. To be fair, I am from Texas, maybe they don’t have southern drawl filters yet.

After oneSearch (hopefully) figures out what you said, it then performs the search and serves you Yahoo search results as fast as my poor little Edge BlackBerry can serve them up.

Yahoo Voice Search Review Summary

To sum up the review, Yahoo voice search is hard to download, but easy to use. Hopefully they’ll fix that download issue. There are a couple lingering questions I haven’t resolved yet, the biggest being the Yahoo oneSearch download page says to disable WiFi in your phone if it’s supported. Why wouldn’t Yahoo voice search work over WiFi? That seems downright strange. All in all it seems to be a pretty tight application. If Yahoo and Google can keep providing apps that make search on a mobile easier, we’ll be doing SEO for mobile websites soon! I know, some people probably already are, but I brought up the topic of SEO for mobile at OMMA Hollywood to a bunch of mobile industry leaders. The room got really quiet

I guess, all things considered, the worse thing about Yahoo voice search is that the queries go to Yahoo.

Advertising Agencies Don’t Get SEO, Part 1 of a 2,000,000 Part Series

Let’s start this off by pointing out that it’s now April 2008.

In a recent 7 month study involving over three hundred brands, including the likes of Procter & Gamble’s Folgers and Pampers, it was learned that:

Google, Yahoo and MSN react differently to changes in content and inbound links.

Wow. Really?

It’s a good thing all that money was spent on a 7 month study of 300 brands in multiple languages to figure out something the SEO community has known since, oh, I don’t know, 1998.

SEO is something most little guys, even this little store in Austin selling cowboy boots (sorry, couldn’t pass up the link opportunity) understands well. SEO is not brain surgery. For that matter, SEO is not really even all that hard. It just requires effort beyond sending the work down the line to your AdWords buyer and making a few power points for the client.

Ad Agencies, please call your local SEO (just pick one, really) I don’t care if you hire them (or me) or not. Seriously. Just call them, ask a few questions. You might be amazed at what you learn.

It won’t even take 7 months.

Google Maps adds “Send to Garmin” - Garmin Adds Google Local Search

It sounds like a big game of “you scratch my back, I’ll scratch yours”, but the end result is a great boost in functionality for end users of both Google Maps and Garmin GPS devices, including Garmin Mobile subscription service for the BlackBerry and Windows Mobile devices.

Google “Send to Garmin”

The Google “Send to Garmin” feature works pretty much just like it sounds. You map out your route using Google maps, including any points of interest you might want to see along the way, such as this cool store for high end cowboy boots in Austin, and then simply click the “send to Garmin” button. Easy Peasy.

Google Local Search on Garmin Mobile

Alternatively, if you use the Garmin Mobile subscription service, you can now use it to directly search Google local to find those cool points of interest such as the cheapest gas or even the best Barbecue in the world (it’s so good, I’m giving them that link and they’re not even a client

Google Maps on BlackBerry

Or, as an alternative to the above, if you have a BlackBerry with a GPS (also supported on many other phones, but I can’t vouch for them), you can save yourself some money and simply download the excellent Google Maps for Mobile application. I got a new BlackBerry (OMG, would someone please write them a letter explaining search engine friendly urls?) with Tele-Nav and tried that once. I then tried Google Maps for mobile and never even launched Tele-Nav again. My one caveat, if you need turn by turn talking navigation, Google Maps can’t help you…yet, though I can’t imagine they aren’t working on that.

Overall, “send to Garmin” is a good idea. I just think it’s a better idea to simply install Google Maps on your phone in the first place.