Last month, we wrote how the combination of search marketing, social media marketing, analytics and consumer experiences can combine to tell a more complete story about how a brand uses the Internet to market products and services. Creating a unique online experience helps answer questions of why the consumer should pay attention to your business and why they should keep coming back to your website or social network. Businesses must also answer the fundamental question of how to build a long-term strategy around these platforms and who will implement and monitor them.

It’s easy to think that experiential marketing is simple. Use a recipe of creating interactive platforms for conversation via social media marketing, provide entertainment, develop funny advertisements and bingo, you will have customers practically knocking down your door. Yet, for many brands, experiential marketing is actually a difficult concept to grasp. In most companies, core competencies center on the manufacture and selling of products and services rather than marketing.

Just as major organizations use an outside advertising agency to create and develop commercials and marketing campaigns such as the E*Trade baby, the development of experiential marketing campaigns often requires experts who can help uncover the key traits of how a brand resonates with consumers. Television and radio advertisements are unidirectional methods of communication with an emphasis on branding.

Search and social media campaigns work similarly to branding; however, these mediums are more adept at translating resonance and connection with the consumer into meaningful methods of educating, entertaining and engaging an audience. Yet, taking the brand experience to the digital realm requires an expertise in facilitating and motivating two-way communications. It’s not always as simple as having an executive assistant manage a Google Adwords or YouTube video campaign.

At Get Page One, we create search and social media marketing plans with your customer in mind. Our core competencies and expertise focus on helping create the brand experience while you concentrate on developing outstanding products and services.

It may be easy to think that to achieve favorable search results on Google, Bing or Yahoo, simply putting up a video, blogging or posting to Facebook and Twitter will get the job done. However, to achieve optimal results, the combination of search marketing, organic search engine optimization and social media necessitates a cohesive strategic vision. Moreover, this vision is not an end-game approach, but rather an ongoing and flexible process. The need for flexibility stems from the constantly shifting changes in search algorithms and consumer behavior. We are often asked at Get Page One how each of these components operates in tandem to reach results.

While the answers are not always simple, search engines begin the course of online visibility through a complex combination of factors. More than just heading tags, anchor text, backlinks and advertisements, each component in the search process works together to develop placement on search engines, where the best place is, of course, a top ranking. Ideally, through the progression of increasing views and interaction, organizations convert search results into consumer demand and new sales. In a sense, it is akin to a professional baseball team playing for a World Series title. Each element, from pitching and hitting to defense seemingly operate separately. However, these components do not win championships by operating independently. The manager must know when to bunt and steal bases and when to pull the starting pitcher and rely on the bullpen.

Likewise, search marketing, SEO and social media marketing all seemingly function as separate entities. Yet, each has its own objectives. Choosing the right keywords, effective use of ad elements such as targeting and call-to-action, engagement through social networks and measuring results are just a few pieces of the puzzle.

On the Internet, you want to be in the right place at the right time, when the consumer is looking. Each building block in the practice of search marketing helps to realize this goal. Optimal search results typically occur when each building block combines within a comprehensive strategy. Therefore, like a World Championship baseball organization, achieving top Internet ranking is a team effort.

If you’re not using social media to promote your business, you’re missing out.

A recent study by Wetpaint and the Altimeter Group, called the ENGAGEMENTdb study, ranks the “world’s most valuable brands based on how they leverage social media to interact with customers.” Able to measure and monitor brand engagement, ENGAGEMENTdb is the first of its kind. Essentially, Wetpaint and Altimeter Group are measuring social media’s financial value. For example, how does a Twitter account actually pay off — or does it even pay off at all?

So the study took the world’s 100 most valuable brands (as measured by BusinessWeek/Interbrand “Best Global Brands 2008″ rankings) and looked at their social media use — how well the brands are engaging their consumers and how that affects their revenue and profit. What the study found was that those 100 brands are “experiencing a direct correlation between top financial performance and deep social media engagement.”

What exactly does that mean? Simply put, companies engaging in social media are more financially successful.

At Get Page One, we’re firm believers in the power of social media marketing. But you can’t just sign up for accounts on Twitter, Facebook, etc. and hope for it to pay off. You have to work hard at it and be consistent in the way you use it — you can’t just sign up and leave. Successful social media marketing involves signing up for social media accounts and actually being social — interacting with other users, regularly updating and participating.

Engage in social media, be consistent and see it literally pay off.

When taking your first steps towards using Twitter as an online marketing tool, it’s important to have good Twitter etiquette. The bottom line is that Twitter is all about interacting with other users and building trust. If you use your account to do nothing but talk about and link to your business, you will be seen as a spammer. But if you engage in conversations and use the service as a real person — the voice of your company — you will build trust and earn respect.

How to Use Twitter: DON’T…

• Don’t just post links to your website. You’ll sound like a robot and people will think you’re a spammer.
• Don’t only talk about your company.
• Don’t tell every detail of your day or give too much information.
• Don’t use foul language or insult competitors or Twitter users who have said something negative about you or to you.
• Don’t post links to anything NSFW (not suitable for work).
• Don’t ignore people who @reply to you.
• Don’t ignore @replies.
• Don’t forget to use search.twitter.com to look for mentions of your company or name
• Don’t use search.twitter.com to look for people talking about your industry and spam them with an @reply.
• Don’t follow many more people than are following you — keep a good ratio. Use friendorfollow.com to find out who isn’t following you back. (If you’re following lots of people and not many are following you, this makes your account look spammy.)
• Don’t use a tool to send new followers an automated Direct Message.
• Don’t follow a bunch of people at once, especially right when you sign up. Build up your profile slowly. It takes time and patience.
• Don’t get political unless it’s a major part of who you are or who your company is. Potential customers or clients could make the decision not to use your services based on any political statements you make.

How to Use Twitter: DO…

• Make sure you have an avatar.
• Use search.twitter.com or Twitterhawk to look for mentions of your company or name.
• Add people who have mentioned your company or name on Twitter, then send them an @reply that says something like “Thanks for the mention!”
• Post links to your new blog posts and other news, but keep it to a minimum.
• Post at least once per day. Space your posts out — don’t just post one after the other.
• Interact with people who are following you. Build up a rapport.
• Keep your posts to under 140 characters — don’t post twice in a row because you have so much to say about one thing.
• Use your Bio to let people know who you are and why you’re here.
• Fill out the homepage URL field in your profile with your website.
• Retweet (RT) links and Tweets you find interesting and relevant to your industry. The user you RT’d will appreciate it — this is the highest form of Twitter flattery.
• Think before you Tweet. If you mess up, many of your followers will have software that automatically downloads posts, and they will still be able to read your deleted post.
• Use Direct Messages when you need to send someone a private message.
• Use tinyurl.com or is.gd to shorten long links.
• Be interesting.
• Most importantly–Have fun with it!

Happy Tweeting!

Search Engine Optimization for Small Business Is a Necessity, Not a Luxury

Search marketing and search engine optimization for small business may sound like another fancy-pants way of fleecing you of scarce marketing dollars, especially if your small business is encountering tight budgets and increased competition in this harsh economic climate. In fact, we at Get Page One are 100% certain that some of the “search engine optimization for small business” pitches you see are 100% scams.

However, we also believe that quality search engine optimization (SEO) can make a huge difference to medium-sized and small businesses with customers who use the internet to find products and services. I.e., nearly everybody.

And the co-founder of our humble SEO company, Brian Rutledge, will be talking about search engine optimization for small business at the SEM for SMB conference in Austin, TX. More on that later!

What Search Engine Optimization for Small Business Can Do

We run into a lot of medium-sized and small business owners who don’t see the need for search engine optimization. “We don’t sell anything on the web,” they say. “We don’t get business from our website.” “We don’t sell technology.” “Our customers don’t use the web much.” “Our customers know how to find us.” “Our web designer is already doing SEO.” “We saw an ad for guaranteed search engine optimization that costs $50 a month.” “We don’t have a website.” And of course, our favorite: “We don’t have the budget.”

This blog isn’t a sales blog. I’m not writing this to sell you our services; I blog to share SEO knowledge and to chat about funny things in this digital life of ours. But still, I feel I have to address all of these common excuses. My disclaimer: it’s okay if you don’t choose us for your small business’ search engine optimization provider. We’re cool with that. But we like people to understand what search engine optimization is all about. We’re little internet marketing evangelists. The more people understand SEO, the easier our job becomes.

“We don’t sell anything on the web.”

The majority of our clients don’t sell anything on their websites. But they do sell products or services. And people find products and services on the web.

“We don’t get business from our website. Our customers know how to find us.”

This is a popular one. Some businesses do build a website solely as a service to their existing customers, like a digital sign that points people to an address or phone number. Of course, this begs the question: Do you want business from your website? Can your website do more than just shunt people to a phone number? Do you know how many customers are currently visiting your website or how many are non-repeat visitors? (Yes, this information is easy to see and free to track.) Are your competitors getting business from their websites? Do you want more business?

Some small businesses actually don’t want more business. My mechanic routinely turns people away. He’s happy with his current volume of customers. Good for him. If he came to us looking for search engine optimization for small business, we’d tell him we couldn’t help him.

“We don’t sell technology.”

Do you sell a product or service that people don’t search for on the web? Are you sure?

There are still some things that people don’t shop for on the web. People usually don’t look for a grocery store or a gas station on the web. They assign more value to proximity, and aren’t concerned about differentiators.

Not that search engine optimization for small business can’t help such entities. Gas stations and grocery stores usually belong to chains that have elaborate websites with a variety of customer loyalty and marketing projects going at all times. If they don’t, they might benefit from a strong web presence that emphasizes what separates them from the big boys. And that web presence probably needs search engine optimization for small business.

“Our customers don’t use the web much.”

Usually this comes from small businesses whose customers aren’t young or well-heeled. Do you know what the web usage statistics are for the elderly and the less affluent? Do you really know your demographics? Do you know the web traffic statistics for your website? Do you want more affluent customers in the 18-45 demographic?

“Our web designer is already doing SEO.”

We love in-house web designers. Many of them are experts at what they do, and partner with us smoothly in the implementation of good search engine optimization for small business.

But keep in mind that your web designer probably already has a full plate keeping the site running and up to date. She probably does some graphic design and IT work for you, too, right? (You know she does.) And with all these different priorities, do you think search engine optimization for small business is at the top of her daily to-do list?

And if your web designer happens to be untrained in search engine optimization, do you think she’ll say, “Hey, boss, I’m not sure what kind of file hierarchy to use for SEO” or spend hours restructuring the current site for better searchability? Would she seek out additional training when you’re already running her ragged? Probably not.

Good SEO needs constant maintenance and refinement, especially since it requires dogged, meticulous reverse-engineering to figure out the best techniques. You see, the search engines don’t tell us what search engine optimization processes work the best. We have to figure it out ourselves through grueling trial and error. But with experience and determination, it’s possible. To us, search engine optimization for small business isn’t a hobby; it’s a calling.

“We don’t have a website.”

Do you want a website? Do your customers ask about your website? Do your competitors have websites?

At Get Page One, we’ve developed a high-powered content management system (CMS) with our own SEO and useability enhancements. Because we’ve already built the software system, we can perform strategic website development at a fraction of the cost of boutique web design firms. For our bigger clients, we sometimes build their entire website at no cost because it makes it easier for us to do our job of search engine optimization.

“We don’t have the budget.”

People think SEO is expensive because it’s new and has its own weird acronym. Not true.

We’re pretty proud of the value proposition we offer to search engine optimization for small business clients. Simply put, we’re not high-priced consultants, and our SEO work can pay for itself in new business several times over.

In fact, we proposed to one client that we’d give them free SEO services in exchange for a percentage of the new profits they were getting from their increased web traffic. They turned us down politely. They knew they were earning too much from the new business we were bringing in.

“We saw an ad for guaranteed search engine optimization that costs $50 a month.”

This one makes us grieve. SEO scams like this give all a bad name to all search engine optimization for small business. They prey on people who don’t fully understand what good SEO involves. At best, they’ll take your money doing superficial things that don’t actually affect your search engine ranking. At worst, they’ll sell you unnecessary services and pull dirty tricks that will get your website banned from Google, Yahoo and MSN.

SEM for SMB Conference! Get Page One Co-Founder to Speak on Search Engine Optimization for Small Business

Our co-founder, Brian Rutledge, a leader in the use of search-engine-approved “white hat” SEO techniques, will be speaking at the SEM for SMB conference, July 16-17, 2008, which was organized specifically to help guide small business owners through the confusing maze of SEO, SEM, and PPC. It’ll take place at the downtown Austin Hilton.

“Search engine marketing for small businesses” is more than just a buzzphrase,” Brian says. “If your small business has a website, then you should be aware of SEO basics. If you are willing to learn some fundamentals of search marketing, the entry costs are very low in comparison with the potential gains. In today’s competitive markets, if you’re not doing SEO, you’re losing money.” Rutledge will also address some of the shady SEO practices that small businesses need to watch out for.

So if you’ll be in Austin this summer, check out this presentation on search engine optimization for small business. It should be a great networking event and Brian’s a lively and informative speaker.

Austin Pizza: Where are the major chains in Google SERPs?

“Austin Pizza“. It seems fairly logical that at some time in the last few years, someone, anyone, working for Pizza Hut, Dominos or Mr. Gatti’s would have said, “hey, what happens when someone searches for pizza in their city?” Because, frankly, nothing happens, and that amazes me.

I could understand, I guess, that pizza executives might not see the value of the interwebs. For that matter, they might not even use the internet to look for things like pizza. After all, isn’t the internet just something the “kids” play around on. You know, college kids killing time between classes or late at night instead of studying … and what is the target demographic of these pizza companies? Oh, wait …

Where are Pizza Company Ad Agencies?

What I don’t understand – what I can’t grasp – is where are their ad agencies? The main goal of an ad agency, if I’m not mistaken, is to sell more product. I realize they are working on brand awareness, etc. (I happily await your flames , but if I own a pizza company, I want my agency to sell more pizza. Speaking as someone who searches for everything from his BlackBerry, the first pizza company to show up in my SERPs is the one that gets my call.

It just boils down to, once again, advertising agencies not understanding search. (Just one more example of how little understanding they have of search: I can’t even Google up the current agency representing Pizza Hut. If one were representing Pizza Hut, seems one would want the whole world to know about it.)

Google Loves Pizza

Google loves pizza. In fact, Google loves anything that is relevant to keyphrases its users are looking for. Google wants these companies to show up in the SERPs. Dominos, Pizza Hut and Mr. Gatti’s are all really, really relevant results for someone looking for pizza in Austin. So, since Google loves pizza and relevant results, why is it so hard to Google up some pizza at 3 am?

Pizza Chains and Google Organic Ranking

Pizza hut achieves the amazing feat of hiding all its pizza stores from Google by having a store locator that requires you to type your address, city and state into a form and click “find”. They provide no crawlable means of discovering any of their zillion stores.Papa John’s, ditto. (Did someone have a fire sale on this interface?)

Mr. Gatti’s, smallest entity in our sample, has, believe it or not, a crawlable store locator, yet they still manage to thwart ol’ Googlebot. How? Well, they have bad URL’s, code, text, H tag selections, meta tags (for a unique location, meta name=”description” content=”Gatti’s Pizza” / and meta name=”keywords” content=”pizza, restaurant”), page content… etc.

In fact, the only thing these pizza chains aren’t doing to keep Google out is forbidding access in their robots.txt file. They aren’t, are they?

Submit Business Locations to Google Local

I’ll play my own devil’s advocate here for a minute. Maybe the user experience, design or GUI is more important that organic search. Maybe they don’t want to build a crawlable directory of store locations for fear that a user might actually find it on Google.

Maybe these things are important. Maybe arguments such as “that person would never have become a customer if they hadn’t been able to Google your less than ideal locator page” should just be put aside. What then?

Well, there’s an extremely simple solution to these arguments. Google Local.

It’s incredibly easy to submit your business to Google Local. I submitted ours in 10 minutes. I submitted an excel spreadsheet with a listing of a client’s 500 locations in less than an hour. In fact, I’m guessing an agency could have an intern submit every Pizza Hut location in the world in less than a day. So, in less than a day (and the month it takes for the submitted locations to show up in Google Local), Pizza Hut could begin showing up for every variation of “city”+pizza. This would tap into a HUGE long tail keyphrase list and translate directly into increased sales of pizza … for the cost of an intern’s day. There is no excuse.

What’s that? You’re not interested in long tail, only high-volume keyphrases? Don’t get me started on the lack of SEO for pizza coupons.

When you blog about something for SEO purposes, link to it immediately, with relevant text, from social media websites that do not utilize nofollow links.

Don’t wait for someone else to do it. First indexed by Google is often first ON Google

Well, crud. Digg is down as well. Now what the heck am I going to do today? Better yet, what are YOU going to do today?

Twitter is Down. I’m getting a 500 internal server on Twitter, and my twitter finger is starting to twitch. I’m not really sure what to do now … just sort of sitting here staring at the screen … Do I call the police? The National Guard? Barack Obama?

Twitter Having a Ruby on Rails Scalability Problem?

Theories abound around here of why Twitter is down, though the prevailing one is that it’s Ruby, and that from our Ruby on Rails programmer. There is an inherent Ruby on Rails scalability problem, and it’s causing me, and millions more jittery twitters some unease.

“Twitter is Down” Timekiller

Ok, since Twitter is down, and you might have some time to kill, why not comment here on one of these questions:

1. Why is Twitter down?
2. What do you do when you can’t Tweet?
3. What horrible worldwide implications will the Twitter outage have?
4. What will we do if Twitter never comes back up?

… what’s that? Twitter’s back up now? um … ok, gotta’ go now, you can catch me on my Twitter about SEO, but you feel free to hang around here and answer the poll

Austin Advertising Agency GSD&M “won” the renewal of the Air Force advertising contract. The agency was chosen over Chicago ad agency DraftFCB for a ten year, $372 million dollar contract.

I say won in quotes because the contract is actually $12.8 million per year less than the previous contract. To be fair though, $37 million a year is nothing to sneeze at. I buy lotto tickets anytime it goes over $20M!

Since others seem to be harping on all the contracts the Austin agency has lost recently (The Statesman, Austin Biz Journal and mediabistro have all piled on), I think to be fair I would point out that the agency has also recently landed some pretty decent work.

New Clients for the Austin Agency

Two new clients include World Market (ack! the url’s, make them stop!) and John Deere (If you call me, we could fix these URLs for like, 100 bucks . The Austin Business Journal also points out the agency is bidding on several other accounts, including LL Bean. That’s good news for Austin advertising folk, many who have been laid off because of the lost accounts.

I think with each of these clients the opportunity is there, just waiting to be realized. I know from 3 seconds looking at LL Bean (those url’s are gonna’ give me nightmares for a week) that absolutely nothing could hurt their SERPs. I’m pretty sure my yellow lab could create a more search engine friendly architecture.

Let’s hope the agency uses these new and renewed accounts as an opportunity to stretch into less traditional areas such as search engine optimization and social media marketing (no, not some avatar thing) but a true grass roots social media campaign.

We think it’s possible to be cool and have a positive ROI!