Last month, we wrote how the combination of search marketing, social media marketing, analytics and consumer experiences can combine to tell a more complete story about how a brand uses the Internet to market products and services. Creating a unique online experience helps answer questions of why the consumer should pay attention to your business and why they should keep coming back to your website or social network. Businesses must also answer the fundamental question of how to build a long-term strategy around these platforms and who will implement and monitor them.

It’s easy to think that experiential marketing is simple. Use a recipe of creating interactive platforms for conversation via social media marketing, provide entertainment, develop funny advertisements and bingo, you will have customers practically knocking down your door. Yet, for many brands, experiential marketing is actually a difficult concept to grasp. In most companies, core competencies center on the manufacture and selling of products and services rather than marketing.

Just as major organizations use an outside advertising agency to create and develop commercials and marketing campaigns such as the E*Trade baby, the development of experiential marketing campaigns often requires experts who can help uncover the key traits of how a brand resonates with consumers. Television and radio advertisements are unidirectional methods of communication with an emphasis on branding.

Search and social media campaigns work similarly to branding; however, these mediums are more adept at translating resonance and connection with the consumer into meaningful methods of educating, entertaining and engaging an audience. Yet, taking the brand experience to the digital realm requires an expertise in facilitating and motivating two-way communications. It’s not always as simple as having an executive assistant manage a Google Adwords or YouTube video campaign.

At Get Page One, we create search and social media marketing plans with your customer in mind. Our core competencies and expertise focus on helping create the brand experience while you concentrate on developing outstanding products and services.

In his 1937 novel Of Mice and Men, John Steinbeck wrote a paraphrased line about “the best laid plans of mice and men often go awry.” Nearly any business leader will tell you this is a true statement. In today’s technology-savvy world, things that go awry can often times create a publicity snowball effect — both positive and negative — in the mind of the consumer, influencing more and more stakeholders as word spreads like wildfire. At Get Page One, we believe reputation management strategies are a proactive approach to the handling of crisis; identifying brand supporters and developing a feedback loop for communication with publics.

Reputation management once existed as a sub-genre of public relations (PR) personnel in the media industry to create or manage spin and shape perceptions. Because of the real-time communications technologies of today, reputation management has taken on a unique significance in the marketing repertoire. Consumers are flocking to the Internet, taking the water cooler conversations to social media sites, such as YouTube, Facebook, Twitter and blogs, expressing evangelism for the brands and products they love, distaste and distrust for those they do not. And it’s not just happening to giant corporations. Small and medium sized organizations are just as susceptible to positive and negative feedback on the Internet. And because this conversation is taking place at lightning speed, ignoring it is not an option anymore.

Of course, it’s always great to be prepared when things go “awry,” and the need for help managing your brand’s reputation doesn’t require a crisis the size of a British Petroleum oil spill. Small customer relations issues, packaging or service problems can turn a seemingly minor dilemma into a major setback that may spread throughout the social web. A proactive approach to monitoring and managing these quandaries can turn a negative into a positive. Conversely, reputation management is not just about handling negative conversations. Encouraging and responding to positive mentions by consumers through social media marketing can enhance brand reputation in the same way.

In days past, coping with consumer perception meant having a journalist at your disposal, a public relations professional on your staff and spending thousands on advertising to help modify public opinion. Now, the consumer is the journalist, social media professionals are your public relations managers and two-way feedback is replacing the expense of one-way advertising. And since we are keen on quoting writers today, poet Oscar Wilde once wrote, “There is only one thing in the world worse than being talked about, and that is not being talked about.” Search marketing and social media services help get you talked about, and reputation management from Get Page One helps manage that conversation.

A little more than six years ago, a small startup video-sharing website named YouTube received its very first video upload. At the time, few would have believed that videos on YouTube would eventually receive millions of views each day, or that businesses could effectively use the Internet as a way to broadcast commercials to the public. Video taps into the consumer desire for sight and sound, an audiovisual aspect that can provide an experience that may be difficult to translate into words.

More than just a commercial feature on the Internet that a business may use to reach consumers, video also has an ability to affect organic results within search rankings. However, using web video to aid in a search marketing strategy is not quite as simple as just creating a YouTube channel and uploading a video. In that case, it is unlikely that a video will have any impact on search results. Video SEO is a comprehensive method which draws on the way Google looks at the relevance of the video.

According to a March 2010 article in TechCrunch, Google’s indexing methods can make web video more likely to rank on first page results than the traditional web page. Yet, with all of the sophistication and technology available, when it comes to the algorithms and crawlers that scour the Internet for content, the video itself is actually unseen by Google. Video SEO actually comes down to video sitemaps, robot text files, titles and keywords. In essence, it is still the written word that will factor how Google finds and ultimately ranks videos rather than the content actually contained within the video. Yet it is that content that can funnel traffic to your website.

At Get Page One, we believe video can be an integral part of an overall search marketing strategy and one that taps into the consumer desire to see and hear information that entertains, educates and engages them. If you would like to know how a Video SEO strategy could work for your business, contact us today.

While the practice of searching for local businesses used to stem from flipping through pages found in a several-pound book – now likely stashed away collecting dust somewhere – the consumer is still letting their fingers do the walking. Today, those fingers are both flipping and typing, not on paper, but rather on mobile phones and computers. While business listings in the traditional Yellow Pages and print publications do still exist, the consumer is going digital. For today’s SMB (Small and Medium-sized Business), local search in the online world has taken on even greater importance because shoppers, now more than ever, turn to the search engine and even social networking sites first to discover and buy products and services.

Local search marketing is in essence replacing the traditional Yellow Pages as a method of increasing awareness, while driving both online and foot traffic to the business. Yet, it can be easy to see how an organization may drown in a sea of millions upon millions of search result pages and competing advertisements worldwide. A local search strategy helps optimize these results adding a geographic context to products and services the consumer is actively seeking.

Nonetheless, local search marketing is more than just a business listing on Google Places, paid search advertising or a high ranking in Yahoo or Bing. This comprehensive strategy takes the Yellow Pages ad or listing to an entirely new level with social media marketing and the ability for consumers to connect and search via mobile. For example, social media sites such as YouTube extend local search reach through video, and Facebook Deals let consumers discover local businesses beyond the search engine. Link building through blogs and photo-sharing sites also help tap into the triggers that your customers are using to discover businesses online.

Local search marketing strategies can be an effective tool to attract consumers to your business. If you are unsure of how to get start implementing local search in with your marketing initiatives, Get Page One can help you find out more about this secret weapon.

It may be easy to think that to achieve favorable search results on Google, Bing or Yahoo, simply putting up a video, blogging or posting to Facebook and Twitter will get the job done. However, to achieve optimal results, the combination of search marketing, organic search engine optimization and social media necessitates a cohesive strategic vision. Moreover, this vision is not an end-game approach, but rather an ongoing and flexible process. The need for flexibility stems from the constantly shifting changes in search algorithms and consumer behavior. We are often asked at Get Page One how each of these components operates in tandem to reach results.

While the answers are not always simple, search engines begin the course of online visibility through a complex combination of factors. More than just heading tags, anchor text, backlinks and advertisements, each component in the search process works together to develop placement on search engines, where the best place is, of course, a top ranking. Ideally, through the progression of increasing views and interaction, organizations convert search results into consumer demand and new sales. In a sense, it is akin to a professional baseball team playing for a World Series title. Each element, from pitching and hitting to defense seemingly operate separately. However, these components do not win championships by operating independently. The manager must know when to bunt and steal bases and when to pull the starting pitcher and rely on the bullpen.

Likewise, search marketing, SEO and social media marketing all seemingly function as separate entities. Yet, each has its own objectives. Choosing the right keywords, effective use of ad elements such as targeting and call-to-action, engagement through social networks and measuring results are just a few pieces of the puzzle.

On the Internet, you want to be in the right place at the right time, when the consumer is looking. Each building block in the practice of search marketing helps to realize this goal. Optimal search results typically occur when each building block combines within a comprehensive strategy. Therefore, like a World Championship baseball organization, achieving top Internet ranking is a team effort.

Analytics are a good thing. At Get Page One, we love analytics. After all, they can tell us whether our efforts at search marketing and social media are working to develop awareness and drive repeat business. Bounce rates, click-throughs, likes and re-tweets all provide great benchmarks from which to measure results. However, a raging sea of analytics, customer data and just plain numbers can overwhelm anyone’s mind. Numbers can be deceiving and do not always tell the whole story. So what are some companies overlooking by only focusing on numbers?

The answers may reside in understanding the psychology of your brand, your own customers and the consumer at large. As business leaders, we all tend to think bottom-line. Rational, logical and strategic are part of our DNA. We focus so intently on outcomes, results and analytics that we tend to forget why our customers buy from us, why they seek us out and why they might keep coming back in the future.

Thinking in terms of the physical world, consumers visiting a brick and mortar business in person become involved in the brand experience created by the organization. This experience touches each phase of the sales funnel starting with awareness and hopefully leading to initial and repeat purchases. And offline, just as online, the brand attempts to influence customers and inspire referral business.

Experiential marketing is nothing new; however, just as brands provide a certain experience offline, the Internet experience is equally important. Online, the combination of search marketing, social media marketing, analytics and consumer experiences can combine to tell a more complete story, turning raw data and numbers into useful information. For instance, web analytics can provide unique information about page views and the length of time viewers spend perusing a website. A high bounce rate might indicate an area of the website where users are leaving due to lack of interest and thus affecting conversion rates. Social media marketing analytics such as Facebook page interaction or re-tweets on Twitter can tell a story of how an audience perceives their online experience with the brand outside of a webpage or search engine.

Market research professionals talk about how together, quantitative and qualitative data help chronicle consumer behavior. Quantitative data is like analytics; however, combined with the attributes and descriptive information of qualitative data, we can begin to draw a more robust picture of the customer experience.

Many C-Suite executives and marketing managers know both search marketing and social media are important. For some organizations, much of a customer’s initial awareness about products and services is likely to derive from search engines, social media or both. Yet, in terms of their affect on the bottom line, the thought of allocating substantial dollars to these channels may sometimes be a tough decision. The challenge reflects bottom-line thinking; getting the mind around where search and social plug-in to a business can be puzzling. Although, when we uncover the various benefits and connect search and social with business objectives, we begin to see a clearer picture of the overall importance of social and search.

Location, location, location. This cliché is true for real estate and for brick and mortar operations. It is also true for the Internet. If we use our Yellow Pages today, it’s often as a fire starter; otherwise, it just sits collecting dust in a drawer. Today, the search engine has effectively replaced the Yellow Pages for online users. To be found, location in the search rankings is becoming almost as important as physical location and in some cases, more important. Restaurants, for example, are discovering that Internet traffic can very well lead to foot traffic.

Numerous organizations get new business via referral from existing customers. Interestingly, many referrals now are made via social media rather than around the water cooler. Additionally, customer retention has become a significant focus with social media marketing, by augmenting and adding customer touchpoints that are more relevant and more frequent than the once-a-year sales call or monthly newsletter. This “top-of-mind” strategy using social media not only builds product or service awareness, but also creates a more consistent brand message through customer engagement.

Conversations are happening about brands all over the Internet, and reputation management can affect the bottom line for a business in both positive and negative ways. Consumers seeking information via the Internet often get their first impressions of that brand by what they discover via search or social media. Thus, it’s vitally important for a company to participate in online conversations and boost the positive while mitigating the negative.

When businesses consider search and social as important aspects of their marketing that directly touch the consumer, the benefits and justification for adding search and social to the marketing budget are much more clear. In essence, connecting search and social with everyday operations can provide significant value to a company’s bottom line.

Technological innovation between search engines and social media seems to have taken somewhat divergent paths in recent years. While search engines and social media have seen some integration, recent changes by Google adding a Google social search feature could make the blend between search and social even more relevant.

At Get Page One, we’ve monitored the evolution of search and social, and we are excited about the future prospects in technology and relevance to business. Because many organizations bring in new customers through a combination of online visibility via search marketing, SEO and word-of-mouth (or word-of-web), the latest innovation from Google can possibly be a boon to business.

Google Social Search, as reported by Mashable, feeds information from your social graph into search results. The information shown to the user stems from shared connections and shared information linked to Flickr, Quora and Twitter, social feeds with which Google integrates. In other words, if one of your Twitter friends shared a link to Get Page One, the share would show annotated below the search result.

Marketers and businesses realize the importance of how consumers share information via the social graph, including the trust they have in the recommendations of their Internet friends. Google Social Search adds an element of both visibility and word-of-web.

With the advantages come potential disadvantages. If your organization happens to be experiencing a public relations crisis, the negative publicity might not only feed the search engines, it may also feed more negativity into the social graph, snowballing when picked up in a Google search. At Get Page One, we can help you prepare for and react to an online public relations crisis via our reputation management services.

Despite any disadvantages, advancements between search and social media provide a unique opportunity for companies to extend their reach and influence.

We know that search engine optimization and search marketing do the dirty work of creating brand visibility online. Web marketers strive to hit top pages of search engines on Google, Bing and Yahoo. What many marketers and brands sometimes miss happens to be the human influence on the overall search process. This is the blend of both traditional search behavior and the ability for influencers to have an affect on search rankings.

Getting Social

At Get Page One,  your organic SEO, search marketing and paid search-advertising programs are hard at work tapping into consumer behavior, making your brand findable through search engines; however, there is something else hard at work about which you may or may not be aware.

The social media aspect of search is increasingly having an influence on page ranking. And while some of the information on how much influence social lends to search algorithms is vague, Google and Bing both factor social into the mix.

Influencers

The ability for social media to affect search rankings stems from influential users sharing links. This is especially true with Twitter. Shared links via tweets with respect to the overall influence of the user provide authority to the pages being tweeted. The closed system of information from Facebook is more difficult for search engines to calculate the influence of a user; yet, Facebook is still a factor.

Social Media Marketing

Many organizations who learn that social does impact search think that simply having a presence in social media will affect their page rank. Others are concerned about reputation management issues on the social web. As the gap between traditional search and social closes even more, it pays to have more than a simple Twitter account and Facebook page.

Outreach and influence from a brand can breed outreach and influence from authoritative users who can lend a helping hand to your SEO efforts. They, in turn, not only lend a human influence to search, but in essence, can become de facto brand marketers as well.

Search Engine Optimization for Small Business Is a Necessity, Not a Luxury

Search marketing and search engine optimization for small business may sound like another fancy-pants way of fleecing you of scarce marketing dollars, especially if your small business is encountering tight budgets and increased competition in this harsh economic climate. In fact, we at Get Page One are 100% certain that some of the “search engine optimization for small business” pitches you see are 100% scams.

However, we also believe that quality search engine optimization (SEO) can make a huge difference to medium-sized and small businesses with customers who use the internet to find products and services. I.e., nearly everybody.

And the co-founder of our humble SEO company, Brian Rutledge, will be talking about search engine optimization for small business at the SEM for SMB conference in Austin, TX. More on that later!

What Search Engine Optimization for Small Business Can Do

We run into a lot of medium-sized and small business owners who don’t see the need for search engine optimization. “We don’t sell anything on the web,” they say. “We don’t get business from our website.” “We don’t sell technology.” “Our customers don’t use the web much.” “Our customers know how to find us.” “Our web designer is already doing SEO.” “We saw an ad for guaranteed search engine optimization that costs $50 a month.” “We don’t have a website.” And of course, our favorite: “We don’t have the budget.”

This blog isn’t a sales blog. I’m not writing this to sell you our services; I blog to share SEO knowledge and to chat about funny things in this digital life of ours. But still, I feel I have to address all of these common excuses. My disclaimer: it’s okay if you don’t choose us for your small business’ search engine optimization provider. We’re cool with that. But we like people to understand what search engine optimization is all about. We’re little internet marketing evangelists. The more people understand SEO, the easier our job becomes.

“We don’t sell anything on the web.”

The majority of our clients don’t sell anything on their websites. But they do sell products or services. And people find products and services on the web.

“We don’t get business from our website. Our customers know how to find us.”

This is a popular one. Some businesses do build a website solely as a service to their existing customers, like a digital sign that points people to an address or phone number. Of course, this begs the question: Do you want business from your website? Can your website do more than just shunt people to a phone number? Do you know how many customers are currently visiting your website or how many are non-repeat visitors? (Yes, this information is easy to see and free to track.) Are your competitors getting business from their websites? Do you want more business?

Some small businesses actually don’t want more business. My mechanic routinely turns people away. He’s happy with his current volume of customers. Good for him. If he came to us looking for search engine optimization for small business, we’d tell him we couldn’t help him.

“We don’t sell technology.”

Do you sell a product or service that people don’t search for on the web? Are you sure?

There are still some things that people don’t shop for on the web. People usually don’t look for a grocery store or a gas station on the web. They assign more value to proximity, and aren’t concerned about differentiators.

Not that search engine optimization for small business can’t help such entities. Gas stations and grocery stores usually belong to chains that have elaborate websites with a variety of customer loyalty and marketing projects going at all times. If they don’t, they might benefit from a strong web presence that emphasizes what separates them from the big boys. And that web presence probably needs search engine optimization for small business.

“Our customers don’t use the web much.”

Usually this comes from small businesses whose customers aren’t young or well-heeled. Do you know what the web usage statistics are for the elderly and the less affluent? Do you really know your demographics? Do you know the web traffic statistics for your website? Do you want more affluent customers in the 18-45 demographic?

“Our web designer is already doing SEO.”

We love in-house web designers. Many of them are experts at what they do, and partner with us smoothly in the implementation of good search engine optimization for small business.

But keep in mind that your web designer probably already has a full plate keeping the site running and up to date. She probably does some graphic design and IT work for you, too, right? (You know she does.) And with all these different priorities, do you think search engine optimization for small business is at the top of her daily to-do list?

And if your web designer happens to be untrained in search engine optimization, do you think she’ll say, “Hey, boss, I’m not sure what kind of file hierarchy to use for SEO” or spend hours restructuring the current site for better searchability? Would she seek out additional training when you’re already running her ragged? Probably not.

Good SEO needs constant maintenance and refinement, especially since it requires dogged, meticulous reverse-engineering to figure out the best techniques. You see, the search engines don’t tell us what search engine optimization processes work the best. We have to figure it out ourselves through grueling trial and error. But with experience and determination, it’s possible. To us, search engine optimization for small business isn’t a hobby; it’s a calling.

“We don’t have a website.”

Do you want a website? Do your customers ask about your website? Do your competitors have websites?

At Get Page One, we’ve developed a high-powered content management system (CMS) with our own SEO and useability enhancements. Because we’ve already built the software system, we can perform strategic website development at a fraction of the cost of boutique web design firms. For our bigger clients, we sometimes build their entire website at no cost because it makes it easier for us to do our job of search engine optimization.

“We don’t have the budget.”

People think SEO is expensive because it’s new and has its own weird acronym. Not true.

We’re pretty proud of the value proposition we offer to search engine optimization for small business clients. Simply put, we’re not high-priced consultants, and our SEO work can pay for itself in new business several times over.

In fact, we proposed to one client that we’d give them free SEO services in exchange for a percentage of the new profits they were getting from their increased web traffic. They turned us down politely. They knew they were earning too much from the new business we were bringing in.

“We saw an ad for guaranteed search engine optimization that costs $50 a month.”

This one makes us grieve. SEO scams like this give all a bad name to all search engine optimization for small business. They prey on people who don’t fully understand what good SEO involves. At best, they’ll take your money doing superficial things that don’t actually affect your search engine ranking. At worst, they’ll sell you unnecessary services and pull dirty tricks that will get your website banned from Google, Yahoo and MSN.

SEM for SMB Conference! Get Page One Co-Founder to Speak on Search Engine Optimization for Small Business

Our co-founder, Brian Rutledge, a leader in the use of search-engine-approved “white hat” SEO techniques, will be speaking at the SEM for SMB conference, July 16-17, 2008, which was organized specifically to help guide small business owners through the confusing maze of SEO, SEM, and PPC. It’ll take place at the downtown Austin Hilton.

“Search engine marketing for small businesses” is more than just a buzzphrase,” Brian says. “If your small business has a website, then you should be aware of SEO basics. If you are willing to learn some fundamentals of search marketing, the entry costs are very low in comparison with the potential gains. In today’s competitive markets, if you’re not doing SEO, you’re losing money.” Rutledge will also address some of the shady SEO practices that small businesses need to watch out for.

So if you’ll be in Austin this summer, check out this presentation on search engine optimization for small business. It should be a great networking event and Brian’s a lively and informative speaker.